Payment
As payment we accept all major credit cards through PayPal including Visa, MasterCard, American Express, Discover and PayPal payments as well.
We also accept Cheques and Money Orders as payment, Please contact us if you would like to pay by cheque or Money Order.
All credit card payments through PayPal will be payable to our company Demesco Media.
Shipping
Orders are usually shipped out 36 to 72 hours (Monday to Friday) after payment has been received and confirmed.
Cheques and Money Orders will require a 5 day clearing process before we can ship your order.
We can ship anywhere within Canada and the United States, we can also ship worldwide, outside Canada and the US please contact us for a shipping quote.
All orders are shipped via Canada Post Expedited shipping unless stated otherwise.
All orders are fully insured by Canada Post against damage or loss of shipment.
All shipping cost amounts within North America are calculated during the checkout process.
(Please note that Canadian residents will be charged GST sales tax of 5%,
Quebec residents will be charged GST sales tax of 5% & QST sales tax of 7.5%)
Returns
If for any reason you are unhappy with your purchase we offer a 30 day money back guarantee.Orders must be returned within 30 days of the purchase date.
All returned items must be unused and in new condition to receive a refund. We do not charge any restocking fees.Buyer is responsible for all shipping costs.
Only the final purchase price excluding shipping costs will be refunded.
Defective
All Products are carefully and thoroughly inspected for defects continuously during the manufacturing process and also before we package the product and ship it out to the customer.
But if for some reason there is a defective part on the product we will either repair the problem part or replace it at no cost to you.
All our Kat Condo products have a three month warrantee on manufacturer defects.
Please note that our warrantee does not cover wear and tear of the product caused by abuse of the product or any other means possible.
Return Procedure
Please contact us for any return inquiries.
You will then be contacted by us for shipping instructions, products should be carefully repacked into it’s original packaging that they came in to avoid damage during shipment.
All returned packages must properly display our return address we issued to you.
You may contact us at anytime for assistance.
Customer Satisfaction
We want your shopping experience with us to be a trouble free enjoyable experience. If you are unhappy with your purchase for any reason please let us know, we are here to serve you.
We want your business but we also want you to be a satisfied customer.
That’s Our Guarantee!!!
